Best Place to Buy a Wedding Dress in New York! My Mediocre Experience with Saks Bridal.

Best Place to Buy a Wedding Dress in New York! My Mediocre Experience with Saks Bridal.

So, not too long ago I got married and I thought I’d share my wedding dress shopping experience. I’ll be short and sweet. Budget-wise I knew I didn’t want anything too insane (like a 20,000 dress) but I knew it was my big day and that I’d have to get something pretty special. I went in with an open mind and went to all your NYC bridal store staples. Saks, Kleinfeld’s, Vera Wang (here and on Long Island), Bergdorf Goodman and Mark Ingram. The first thing I learned is that they don’t let you walk around and pick out what you like, because no matter who you are, you don’t really know what you like until you try it on. Trust me, I didn’t believe this at first but it’s true. You tell them what styles interest you and they emerge from the back rooms with dresses they think you’ll like/look good on you. It’s a trying process. Anyway, what I found out I thought many of you would like to know. Saks was not all its cracked up to be! I don’t know if it was just the person I had helping me but my experience there was NOT one to brag about. I ended up with a Monique Lhullier two-piece corset/A-line skirt. It was fabulous. However, the service at Saks was well below par. If I am spending that much money, I want impeccable service! I was the bride after all! Everything about my experience screamed frustration. They were extremely unhelpful in every way. When I came in for my fittings they were supposed to have picked out shoes to try on as well as lingerie. Neither task was completed or even acknowledged. In fact, one of my bridesmaids had to run upstairs and get me bras and shoes to try on mid-fitting. The next fitting we came in and my dress and shoes were “misplaced.” We had to wait for over a half-hour while they relocated it. Instead of apologizing I was comforted by the fact that if they lost it they’ll pay for a new one…small comfort when my wedding was 10 days away! They found it of course but the entire process was ridiculous. Oh and the manager there is so unfriendly! Not who you want to be dealing with while you’re supposed to be having fun. My sister purchased her dress from Kleinfeld’s and while yes, to some extent you feel like it’s a bit factory-esque, at least they know what they’re doing! Overall, if you’re going to purchase a dress, if Saks is the only place that carries it, it’s one thing but I would never recommend going there. You miss out on the excitement of the bridal experience somewhat due to the staff’s lack of excitement (and occasional incompetence).

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